Customer Care Policy

We aim to meet customers’ needs with efficiency, effectiveness, fairness and courtesy. We believe that it is not just down to the delivery of a service, it’s the way it’s delivered that really counts!

We aim to meet customers’ needs by:

  • Promising that when a quotation is accepted, the price quoted will be the price charged. No surprises!
  • Providing an efficient, friendly service at all times.
  • We will endeavour to meet your requests and expectations.
  • Being available during office hours, to give advice, information and support over the phone.
  • If you have access to the internet we will always attempt to answer your questions and queries on any heath and safety matter by email.
  • Regularly reviewing our service to provide quality and value for money.
  • Recognising and respecting the particular and specific needs of some customers.
  • Treating all our customers fairly, with respect and sensitivity.
  • Dealing with requests and enquiries accurately, promptly and efficiently.
  • Demonstrating our commitment to our Equal Opportunities Policy.
  • Providing information, advice and support services to customers.
  • Respecting confidentiality by holding information relating to customers securely and not releasing it to unauthorised persons or organisations.
  • Making every effort to find the answer to a query or, where necessary, referring customers to a relevant person or organisation.
  • Offering an explanation if customer’s requests cannot be met.
  • Insuring that staff are able to develop their expertise and skill.
  • Establishing standards of accuracy and efficiency and regularly monitoring our performance.
  • Welcoming customer feedback on our services and suggestions for improvement and development.
  • Striving to guarantee total satisfaction to all our customers.
Andrew Chainey
Managing Director